Sales-Masters-Global

Question:

Is it “telemarketing” if you are calling previous customers who have used your services?

to remind them to get services and “tune-up” type stuff done? (I.e. Would this kind of marketing be wrong for those on the “do not call list”?) I am thinking no but not really sure.

Best answer:

Answer by portentint
Yes, it is definitely telemarketing, and you shouldn’t call them if they’re on the ‘do not call’ list. The law gets murky here, but you don’t want to get in trouble. It’s hard to define what a ‘previous customer’ is in terms of the do not call registry – a customer from 1 year ago? 3 years?…

Add your own answer in the comments!

Question:

Is it “telemarketing” if you are calling previous customers who have used your services?

to remind them to get services and “tune-up” type stuff done? (I.e. Would this kind of marketing be wrong for those on the “do not call list”?) I am thinking no but not really sure.

Best answer:

Answer by portentint
Yes, it is definitely telemarketing, and you shouldn’t call them if they’re on the ‘do not call’ list. The law gets murky here, but you don’t want to get in trouble. It’s hard to define what a ‘previous customer’ is in terms of the do not call registry – a customer from 1 year ago? 3 years?…

Give your answer to this question below!

Next Generation Telecom Business Strategic Systems – Integrated Platforms Native Value Added Services – Concepts and Trends

Next Generation Telecom Business Strategic Systems – Integrated Platforms Native Value Added Services – Concepts and Trends

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Next Generation Telecom Business Strategic Systems – Integrated Platforms Native Value Added Services – Concepts and Trends

By: Marinel Rosca
Posted: Jan 02, 2011

1.      General

The Business Strategic Systems (BSS) of latest generation systems include an impressive range of native building blocks – value added services domain related – integrated into some modular Product/ Solution Suite designed to penetrate saturated Markets and create strategic advantage. Such systems will position the Network(s) Operator to support services growth through a cost effective approach by: 1) capitalizing on existing investments, 2) utilizing the advantages of a full standardized and Plug’n Play modular Product/ Solution Suite and 3) push a set of specific strategic advantage Platform specific and native value added services to achieve Market differentiators using an agile approach. This article is focus on collateral value added services achieved through the implementation of the business strategic systems platforms as seen in the latest developments. It is outlined also the characteristics such platforms bring to be able to orchestrate together the new value added services set as collateral capabilities.

2.      Relevance

The importance of Business Support Systems (BSS) has increased dramatically. This is because these systems play a critical role in generating and managing revenues as well as reducing service providers’ operating costs while reaching the business targets which are getting more and more complex. To have a positive impact, such solutions must integrate quickly, simply and cost-effectively into the operating environment this is why modularity and flexibility as well as standardizations are critical. From this perspective capitalizing more functionality natively (in the value added services area) on these platforms is a definite asset for the enterprise.

3.      Market Differentiator

In the context of systems engineering, “modular design” is a complex approach aiming to subdivide the system into modules and layers that can be interconnected. What is aimed is a cost effective proposition of the system through reduction in cost, flexibility in design, modularity offers further benefits such as scalability and service augmentation – adding capacity and new native embedded value added services by just plugging new modules is a definite advantage. The unique bucket of value added services which is sometimes specific only to such implementations (natively embedded) makes a certain market differentiator for the OpCo in promoting unique services and revenue streams.

Players

BSS Suppliers, Convergent Operators, (Multi) Networks Operators, VARs, Resellers, MVNE(s), MVNO(s)

Modules

Operating Companies (a.k.a OpCo) willing to enable an integrated concept of Business Strategic Systems with Platform natively embedded value added services securing collateral revenue streams need the modules enumerated below as minimal foundation while searching suppliers. The Modules can be part of the same Supplier Suite or different Suppliers being plugged as 3rd parties within an integrated blend. The best would be to have an supplier securing all the deliverables rather than multiple 3rd parties to avoid integration overhead

USSD
IVR
Service Mediation
Service Billing
CRM
Service Provisioning
Service Self Care
Roaming
IPB (Inter Partner Billing)
SCP
Business Process (BP)
Point of Sales (POS)
Customer Analytics
Service Creation
Loyalty Management
Trouble Ticketing
3rd Party Web Service
Work Order Management
Resource Management
Fraud Management
Voucher Management
Finance Management
Accounting Management Reporting Management
Marketing
OSS/ J Compliance
eTOM Service Management practices compliance
SOA and Web Services compliance
Seamless customer experience on “unified channel” : Self Care Web, IVR, USSD, STK(SIM Tool Kit), Email and SMS – the ubiquitous customer access to the info. on both ways is a critical factor and Suite feature

Standardization

Business Strategic Systems (BSS) should be a native enablement for the following collateral Services considered Platform specific (natively) into the deployed platforms:

Multi-Play
Real Time Billing (RTB)
Service Controls
Spending Controls
Services Discovery
Balance Management 
Notifications Management
Raw Counters Services

4.                  Technical

Multi-Play

The implementation of the multi-play product utilizing Business Strategic Systems as enablers may consist:

1)    Pre-Requisites: Use Workflow Manager(BP) to set the Multi-Play Service

2)    To the customer level:

Enable the Service
Use Service Creation to set and shape the behaviour of the service components
Use Notifications Management mechanism

Value Service: “Single Bill” Management

Real Time Billing (RTB)

As concept the real time billing (a.k.a hot billing) is the capability to perform real time billing and seamless (post/ pre) customer bill reporting through the “unified channel”. The implementation of a Real Time Billing Service utilizing Business Strategic Systems as enablers may consist of:

1)      Pre-Requisites: Use Workflow Manager to set the Real Time Billing Service

2)      To the customer level:

Enable the Real Time Billing Service
Use Service Creation to set and shape the behaviour of the service components
 Use Notifications Management mechanism

Value Service: “Bill Shock” Management

Service Controls

The concept of service controls comes from the related “parental controls” implementations. Gated (on/ off) services have been around for some time however enabling them natively through Business Strategic Systems (BSS) proves a superior implementation and approach

Saving money from Sales of B2B Services

Saving money from Sales of B2B Services

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Saving money from Sales of B2B Services

By: Earl Maghirang
Posted: Apr 16, 2009

Thanks to the widespread popularity of the Internet, the business to business service (or B2B) has grown into a viable source of income. The simplified version of B2B can be likened to the ecological relationship called “Mutualism” where both parties benefit from the existence of the other. People wanting to start their own business can save a lot of money by taking advantage of the sales of Business to Business services.

There are hundreds of business opportunities that have been setup to help business-minded individuals to new insights into the world of B2B. Several options include online printing. One such example is UPrinting.com Sales. The online printer’s sales of their service are not limited to their clients but also to individuals who want to start their own business related to online printing. <br><br>

Starting a business can be hard for those who are new to the field. But with the sales of B2B services by E-Commerce companies, support from the bigger company is now easy. These individuals will no longer have to learn the ropes of the business because they have their support. This is essential because it accelerates the process thus the business person can now focus more on how to attract clients rather than focusing on how to get started.

Companies selling their B2B services also have various promotions and gimmicks to encourage the use and purchase of their goods and services. They include online coupons, coupon codes and various giveaways and rebates for services. These major companies also give incentives for retailers who incorporate them in their respective websites making certain that both businesses obtain sufficient amount of exposure via the Internet. UPrinting Sales also supports B2B services and has several options available for new businesses including discounted wholesale pricing, hardcopy proofing options, blind shipping and a powerful online job management system.

Business to Business services offered by companies will be the new trend for new businesses and will continue to thrive as long as there is the need for it.

Earl Maghirang – About the Author:

Source: http://www.articlesbase.com/business-opportunities-articles/saving-money-from-sales-of-b2b-services-870402.html

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